Terms of service

Welcome to Romiva. These Terms of Service (“Terms”) govern your use of our website (romivastore.com) and your purchase of our products.
By accessing or using our site, you agree to be bound by these Terms.

1. General Information

Romiva (“we”, “our”, “us”) is an independent fashion label based in Malaysia.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website after such changes constitutes acceptance of the revised Terms.

2. Product Information

We strive to ensure that all product details, descriptions, and pricing are accurate at all times.
However, slight variations in color or texture may occur due to lighting or monitor settings.
Romiva reserves the right to correct any inaccuracies, errors, or omissions (including pricing) without prior notice.

3. Orders

By placing an order through our store, you agree that:

  • You are at least 18 years old or have parental consent.

  • All information provided is true and accurate.

  • The payment method used belongs to you.

We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

4. Pricing & Payments

All prices listed are in Malaysian Ringgit (RM) and are subject to change without notice.
Payments are securely processed through our approved payment gateway partners (e.g., Billplz).
We do not store any payment information on our servers.

5. Shipping

Once your order is placed, you will receive a confirmation email followed by tracking details once shipped.
Shipping times are estimates only and may vary due to courier delays or external factors.
Romiva is not responsible for delays, loss, or damage caused by third-party couriers.

6. Returns & Store Credit

All sales are final.
We do not offer refunds but may provide store credit for eligible cases of defective or incorrect items (see our Refund Policy for full details).

7. Intellectual Property

All content on this site — including text, images, logos, and designs — is the intellectual property of Romiva.
You may not copy, reproduce, or use any content without our written consent.

Certain images, graphics, or assets used on this site may be sourced from licensed or royalty-free platforms and are used in accordance with their respective licenses.
Romiva does not claim ownership of such third-party content and gives full credit to the original creators where required.

8. Limitation of Liability

Romiva shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the specific product purchased.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.
We value your trust and ensure your data is handled securely.

10. Contact

For any questions about these Terms, please contact us at:
📩 romivaofficial@gmail.com or via the text box

🕊️ Final Note

Romiva was created with intention, care, and honesty.
By shopping with us, you’re supporting small-scale craftsmanship and a vision for slow, sustainable fashion.
We deeply appreciate your trust and support.